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Employee Experience Configuration

The Employee Experience Configuration form lets you create and define the features and appearance of Employee Portal (EP). On the Employee Experience Configuration form, you can create custom templates, themes, and menus on a global level, or for specific clients. You can then apply these templates, themes, and menus to an individual client or several clients.

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Themes: With Themes, you create palettes with custom colors and attach them to templates. In this way, you can customize the employee experience for each of your clients.

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Templates: With Templates, you decide which features are accessible and how to display them. You can build a custom menu, design the dashboard layout, and attach a theme to a template. From the Appearance tab, you can upload custom logos and display a unique login message.

With the appropriate permissions, administrators can view, edit, create, and delete themes, menu items, and templates.

07/25/18

Additional Resources and Feedback

Contact PrismHR Customer Support

If you need assistance from PrismHR Customer Support, complete the following information:

Access the Customer Resource Center (CRC) and complete the following information:

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Enter your email address in the Email field

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Enter your CRC password in the Password field.

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Click Log in.

Note: If you don’t have a CRC log-in, please contact your manager, or lead support contact in your organization to request access to the CRC.

Select one of the following options:

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Chat With Us

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Submit A Case

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Request A Call

Search for Additional Topics on the PrismHR Customer Resource Center (CRC)

The Customer Resource Center (CRC) contains many helpful articles and files. Complete the following information to search for additional topics:

Access the Customer Resource Center and complete the following information:

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Enter your email address in the Email field

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Enter your CRC password in the Password field.

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Click Log in.

Note: If you don’t have a CRC log-in, please contact your manager, or lead support contact in your organization to request access to the CRC.

Enter a keyword in the Search Cases, Knowledge Base and the Community field.

Click Search.

Review the search results and click the link for a topic.

Suggest Product Enhancements

Share your product enhancement ideas with us.

We value your input, and we have launched this forum to collect your suggestions on how we can improve our products and make the user experience even better!

Access the Client Resource Center - PrismHR Ideas page and complete the following information:

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Enter your email address in the Email field

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Enter your CRC password in the Password field.

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Click Log in.

Note: If you don’t have a CRC log-in, please contact your manager, or lead support contact in your organization to request access to the CRC.

(Optional) Select Popular, Recent, or Oldest from the drop-down to review ideas submitted by other users.

Click Post an Idea

Complete the information in the Post an Idea window.

Note: Please post only one idea per submission, but you may submit as many ideas as you would like.